Virgin Media data leak claims

In March 2020, news of the Virgin Media data leak revealed that as many as 900,000 UK people (mainly customers) had had their information exposed due to a system insecurity. The data protection errors that occurred within the company came with serious consequences, causing those affected to potentially become vulnerable to data misuse.

In accordance with UK data protection law, every citizen has rights that can protect them in the aftermath of a data breach. These rights can be asserted in a data breach compensation claim to ensure that third-party data controllers cannot get away with needless errors and negligence.

We believe all those affected by the Virgin Media data breach could be eligible to claim compensation for any harm caused, which is why we have launched a group action to see that justice is done. Our experience in high-profile data breach group actions means that we are well equipped to lead claims to fruition. If you were notified of your involvement in the Virgin Media data leak, we encourage you to join our action, as you may be able to recover thousands of pounds in compensation.

Virgin Media data leak – what happened?

In March 2020, the Virgin Media data leak was revealed when the company made an admission that a long-term security vulnerability had resulted in the exposure of around 900,000 victims’ email addresses, homes addresses and phone numbers. The mistake concerned the failure to secure a database that held information for marketing purposes, which allowed it to be accessed by an unauthorised user at least once.

According to Virgin Media, the data leak was caused by a particular member of staff who “incorrectly configured” the database. However, the security error was not identified until 10 months had passed, meaning that no other employees realised that the database was vulnerable for the duration of this period.

In any case, this is not how liability works in data breach cases as the company as a whole can be to blame when data protection regulations are breached.

Our data breach group action

We believe that many of those affected by the Virgin Media data leak may be eligible to claim compensation.

In data breach claims, victims could be eligible to recover compensation pay-outs for any distress caused by the data breach, as well as for any financial losses and expenses that may have been provoked. For example, the data exposure may have caused personal details to reach the hands of criminals, who may have been able to steal money from victims via various forms of fraudulent communication.

Join the fight for justice

To claim in our group action, you can head to our Virgin Media data leak group site to check your eligibility and get the claim process underway. You only need to have been notified of your involvement in the data breach to be potentially eligible to make a claim.

As specialists in group actions, our experience has led us to play a role in a number of high-profile group actions. We were on the Steering Committee for the litigation against Volkswagen, and we have been involved with the first GDPR Group Litigation Order in England and Wales. We are confident that we have the expertise to bring your claim to fruition, which is why we are offering No Win, No Fee representation to all eligible claimants.